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Learn About our Policy and Procedures Manual

Direct Primary Care: A Manual of Policies and Procedures

Thank you for your interest in the contents of this manual.

A portion of these policies and procedures have followed me from my original, solo and independent fee-for-service family practice. I started the old practice in 2003. I transitioned Green Hills Family Health Care to Green Hills Direct Family Care, a Direct Primary Care family practice, on January 4, 2016.

This transition forced me to review my office’s policies and procedures manual. Annual auditing and updates for HIPAA, OSHA, CLIA, employee law and workplace compliance was completed. I had to modify some of my existing policies to adjust to the new workflow. As a result of this long and involved process, I realized that even with over 14 years of experience in running my own practice, office compliance and the need for policies and procedures could be one of the biggest hurdles to a physician wanting to open a Direct Primary Care office.

There is a promising future for DPC regardless of what happens with healthcare reform in Washington DC. It needs to be easier for doctors to choose this model. Therefore, I decided to share what I have.

The policies published may not apply to every office. I may even be missing a few. But, the majority of the policies are in compliance with office Best Practices. They can provide structure to streamline office logistics and work flow while maintaining quality and consistency as a Direct Primary Care office grows. They are in WORD format and can be downloaded and edited as needed.

Additionally, the HIPAA, OSHA, and employee law policies and procedures were obtained through paid contracting with certified and licensed experts in those areas of compliance. These will apply and be tremendously helpful to all practices. Those policies and procedures are uploaded into this manual in their entirety.

I will be able to update and modify the content of this manual if needed as changes or new recommendations may occur.

My hope is that this manual helps doctors choosing to open a Direct Primary Care office worry less about policy and procedure and instead spend precious hours on patient care, growing their practice and provide extra time to enjoy the hours spent out of the office.

Please make note of some special aspects to this manual:

1. Anything in blue font is an introductory description of the corresponding chapter or sub chapter.

2. Anything in red font are policies obtained via outside consultants and is either a large file uploaded as one policy or is listed as an individual policy.

Thank you and best wishes for great success in your Direct Primary Care practice!


Kimberly Legg Corba, D.O.
Owner/Board Certified Family Physician
Green Hills Direct Family Care